Hot vacancies

• higher technical education;
• experience of 6 years;
• desired knowledge of the PHP programming language

• Experience with Unix systems: Linux, * BSD
• Experience with Windows systems: Server 2008/2012/2016, MS Office 2016
• Experience with VOIP and digital PBX;
• Knowledge and understanding of network protocols;
• Knowledge of the server hardware;
• Knowledge of virtualization systems VMWare;
• Experience in the banking sector from 1 year;
• Responsibility, decency, independence, attentiveness, politeness;

• Administration of Windows family servers and debugging services: AD, TS, DNS, DHCP, and others;
• Installing and configuring the backup system;
• Managing and configuring network devices (router, switch, wireless access point);
• Support for the company's telephone network;
• Centralized management of the printing system at the enterprise;
• Server virtualization support support;
• Preventive maintenance work (upgrade, backup);
• Maintaining documentation

Job purpose:

L2 Support (2nd line support engineer) function as part of Managed Services team on vendor side should perform 2nd level of analysis and troubleshooting of trouble tickets (TT), escalated either from either SD (Service Desk) or L1 (1st level monitoring team) for Qvantel Care Management and Case and Stock Management

Duties and responsibilities:

• L2 (2nd line support engineer) function is intended to act as a Single Point of Contact ("SPOC") to SD (Service Desk) or L1 (1st level monitoring team) to handle trouble tickets for problems reported by Telecom Operator’s customers on DBSS 0.6 solution components.
• The candidate should also have Operator’s possess (ITIL, eTOM) knowledge and hands on experience as technical support engineer.
• Know and follow ITIL Service Operation processes: Event Management, Access Management, Request Fulfillment, Problem Management, Incident Management.
• Perform second level of analysis and troubleshooting, escalate unresolved problems to Level 3 (R&D), track progress of trouble tickets (TT) resolution and ensure restoration and resolution within SLA.
• Resource is required to complete end to end view of BSS operations as following
•  Manage the Qvantel CSR Toolbox consisting of a suite of applications which are integrated to both Qvantel services/APIs and external systems to provide a 360-degree view of the customer.
• Manage the toolbox that allows users to view and update customer information, customer's products/services along with history, billing details (including history of payments, adjustments, and collection), credit history, order details, sales management, and such.
• Manage CSR Toolbox enables actions and processes that manage and support customer contract and link to external case management system
• Manage the availability of the customer data for the CSR Tool box
• Manage the customer management module of the Qvantel BSS stack
• Ensure the availability of the logical inventory in the Qvantel stack through the integration of the Enhancesys Stock Management system
• Manage the implemented Enhancesys Cash Management Module and its integration with Qvantel for enabling with feature for customers to partly payment with cash or bonus points etc
• Delivery as per ITIL principles
• Resolution of all issues as per obligated SLA (Service level Agreement) concept
• Perfect troubleshooting and analytical skills, ability to “get things done”
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• High level of communication is a must
• Knowledge sharing & Collaboration Skills
• Scripting knowledge required
• Linux skills, scripting
• Calm, responsible, initiative, self-organized, eager to learn
• Good written and oral English (upper intermediate)
• Lead and guide the team during emergencies and network outages.

Skills:

• 5-7 years’ experience as Level 2 Support for BSS Managed Services
•  Experience with web services (SOAP, REST), Linux, DBA

Education:

University degree in Electrical/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related discipline 

Working Hours: Shifts

Job purpose:

L2 Support (2nd line support engineer) function as part of Managed Services team on vendor side should perform 2nd level of analysis and troubleshooting of trouble tickets (TT), escalated either from either SD (Service Desk) or L1 (1st level monitoring team) for Qvantel Backend including Product Catalog, Customer Management, Order Management, Billing, Bill Formatter, OSS Viewer, Topup Gateway, Messaging Gateway, Prepaid Campaign Engine, Provisioning Gateway, Mediation, Rating, BSS API and HPD, Cash and Stock Management

Duties and responsibilities:

• L2 (2nd line support engineer) function is intended to act as a Single Point of Contact ("SPOC") to SD (Service Desk) or L1 (1st level monitoring team) to handle trouble tickets for problems reported by Telecom Operator’s customers on DBSS 0.6 solution components.
• The candidate should also have Operator’s possess (ITIL, eTOM) knowledge and hands on experience as technical support engineer.
• Know and follow ITIL Service Operation processes: Event Management, Access Management, Request Fulfillment, Problem Management, Incident Management.
• Perform second level of analysis and troubleshooting, escalate unresolved problems to Level 3 (R&D), track progress of trouble tickets (TT) resolution and ensure restoration and resolution within SLA.
• Resource is required to complete end to end view of BSS operations as following
•   Management of the complex web-based interface to manage products and configure complex product offerings as demanded by business.
• Ensure the customer data is managed properly through customer management and made available to the business through the customer management module
• Manage and Troubleshoot the Order Lifecycle and Orchestration in Qvantel Order Management Module
•  Ensure the billing process of the customer is maintained and run as per the stipulated bill runs across post paid customers of retails, enterprise
• Ensure the processes of interconnect billing is run as per complete business policies and documentation
• Ensure that the Bill Formatter system is available up and running as per required functionality of generating and signing PDF documents in real time, and supports multiple input formats as well as encryption, locking and/or password-protection of the generated PDF documents.
• Resource is also required to ensure the successful management of logical inventory across the inventory module of Qvantel BSS
• Manage the key functionality of the Mediation platform to process the CDRs and EDRs
• Manage the Billing and Rating key functions as processed through the Mediation platform
• Manage the Rating platform and rating process to process roaming tap-out files and cdr for postpaid customers.
•  Payment Gateway management and its communication with BSS stack to ensure the success of customer requirements
• Ensure the availability of the logical inventory in the Qvantel stack through the integration of the Enhancesys Stock Management system
• Manage the implemented Enhancesys Cash Management Module and its integration with Qvantel for enabling with feature for customers to partly payment with cash or bonus points etc
• Manage the implemented Enhancesys Cash Management Module and its integration with Qvantel for enabling with feature for customers to partly payment with cash or bonus points etc
• Delivery as per ITIL principles
• Resolution of all issues as per obligated SLA (Service level Agreement) concept
• Perfect troubleshooting and analytical skills, ability to “get things done”
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• High level of communication is a must
• Knowledge sharing & Collaboration Skills
• Scripting knowledge required
• Linux skills, scripting
• Calm, responsible, initiative, self-organized, eager to learn
• Good written and oral English (upper intermediate)
• Lead and guide the team during emergencies and network outages.

Skills:

• 5-7 years’ experience as Level 2 Support for BSS Managed Services
• Experience with web services (SOAP, REST), Linux, DBA

Education:

University degree in Electrical/Electronic Engineering, Telecommunications, Computer Science or equivalent experience in a related discipline 

Working Hours: Shifts

Primary Job Functions:

• L2 (2nd line support engineer) function is intended to act as a Single Point of Contact ("SPOC") to SD (Service Desk) or L1 (1st level monitoring team) to handle trouble tickets for problems reported by Telecom Operator’s customers on DBSS 0.6 solution components.
• The candidate should also have Operator’s possess (ITIL, eTOM) knowledge and hands on experience as technical support engineer.
• Know and follow ITIL Service Operation processes: Event Management, Access Management, Request Fulfillment, Problem Management, Incident Management.
• Perform second level of analysis and troubleshooting, escalate unresolved problems to Level 3 (R&D), track progress of trouble tickets (TT) resolution and ensure restoration and resolution within SLA.
• Technical Management Requirement
• Experience in performing the configuration on the EMM and EMA platforms
• Ensure the data consistency is maintained in the system

Required skills:

• Understanding of ITIL principles
• Understanding of SLA (Service level Agreement) concept
• Understanding of Telecom Business Support Systems (BSS), including mediation and activation
• Perfect troubleshooting and analytical skills, ability to “get things done”
• Delivering Results & Meeting Customer Expectations
• Following Instructions & Procedures
• High level of communication is a must
• Knowledge sharing & Collaboration Skills
• Scripting knowledge required
• Linux skills, scripting
• Calm, responsible, initiative, self-organized, eager to learn
• English - upper intermediate
• Education & Experience
• Education — higher
• Experience on similar (IT support) position from — 5 years, experience in  operations/services environment
• Extensive experience in troubleshooting and maintenance of Telecom mediation Systems as a 2nd line engineer.
• Mobile Networks, GSM, WCDMCA, LTE – as a plus
• NW protocols like TCP/IP; ss7/map/cap/smpp – as a plus

• Experience of leading an IT Function/group with good business understanding;
  
• Considerable functional project management experience with advanced stakeholder and risk management skills;
  
• Good grasp of company business model and components, IT business system landscape and roadmap;
  
• Ability to interpret the business IT and functional strategies;
  
• People leadership of large, culturally diverse virtual teams;
  
• Experience: 2-4 years relevant experience (preferably in international FMCG company);
  
• Education: First degree;
  
• English is a must, Ukrainian, Russian.
  

Main responsibilities: 

• Ensures the deployment and implementation of global/ regional solutions to the end market are done with minimal business risk and disruption;
  
• Ensures regional and local systems are maintained and enhanced but within the boundaries of the agreed Regional IT Account Plan and IT Strategy;
  
• Identifies and flags up regional/ local differences for regional/ local solutions and manages stakeholders as appropriate;
  
• Contributes to the preparation of budget proposals and estimated project workloads relevant to the business area;
  
• Undertakes usability requirements analyses, applying tools and methods to identify the non-functional requirements of users, their characteristics and tasks, and the technical, organisational and physical environment in which the product or system will operate;
  
• Undertakes usability evaluations, planning and performing all types of evaluation to assess the usability (including health and safety, and accessibility) of new or existing products or services (including prototypes); interprets and presents the results of evaluations;
  
• Helps the business in checking the ‘end product’ against the initial requirements as articulated in the business requirement document.
  

Company offers: High level of salary + full remuneration package, professional and career growth.

To apply, please, send your CV to Anna, indicating «IT Account Manager» in the subject line of your message. 

Job Description:

The IT Engineer tester tests the customer systems duties, (both overall and/or per individual modules/components) and identifies all anomalies respect of system specification and makes a first diagnosis of possible causes.

Responsibilities:

• Analysis of testing areas in OSS/BSS which are subject to automation.
• Analysis of existing tools and selection of suitable tools for automated testing.
• Automation of functional testing - development and support of test scripts, execution of automated tests, reporting on test execution (regular progress reports, final summary reports) and defect reports.
• Performance testing: analysis of performance requirements for OSS/BSS and creation of test strategy & test plan for performance testing, analysis of load-scenarios and identifying metrics in OSS/BSS for performance testing.
• Analysis of existing tools and selection of suitable tools for performance testing.
• Setup of test environment for performance testing.
• Execution of performance testing - development and support of test scripts, test execution, reporting on test execution, identification of weaknesses and proposals of optimization & improvement measures.
• Creation and support of test documentation (test plans, test cases/scripts, check-lists, traceability matrix, test reports). 
• Participation in defining test strategy and test planning, test-related risks identification and mitigation activities; proposals for test automation.
• Work with project team members (architecture, integration, infrastructure, deployment, configuration, maintenance, migration) regarding any test-related activities and test environments.
• Assistance in writing technical and supporting documentation.

Requirements (Education & Experience):

• BS/MS degree in Computer Science, Electrical Engineering, Engineering Technology or equivalent.
• 3+ years experience in test automation, performance testing or development in telecom/OSS/BSS.
• Deep knowledge of functional test automation tools (Selenium, HP Quick Test Professional, IBM Rational Functional Tester, Test Complete etc.).
• Deep knowledge of performance test tools (JMeter, Load Runner etc.).
• Experience with test calls generators like TTCN is a plus.
• Deep knowledge of testing methodology and test documentation.
• Knowledge of software development life cycle, version control systems, continuous integration and build automation systems and other.